Memorial Day Sale!!
$10 OFF when you send in your AG1980 for repair use coupon code TGP10
$25 OFF when you purchase a fully refurbished AG1980 use coupon code MAY25
$50 OFF Sony AV-3600 VTR videocorders use code TGP50
$10 OFF Tape Dehydrators
These coupons are valid only through May 31, 2019
Please make sure to apply discount coupon during checkout, we can't apply it manually after checkout is completed.
Other coupons and discounts do not apply. Discounts do not apply to previous orders. Limited to stock on hand.

Repair Service for SignVideo and
Studio 1 Productions Video Processor

Video Processor Repair service for SignVideo and Studio 1 Productions Video Processors

Let us bring life back to your old video processor! Our technician has over 20 years experience in the audio-visual fields, and can restore/repair most bad video processors.

We replace any bad control potentiometers with brand new replacements. Filter capacitors in the power supply are replaced.  Any bad s-video or RCA connectors are replaced. Replacement parts listed above are included in this repair fee.

Cabinet and knobs are also cleaned. Power supply is checked for correct operation. Includes 1 hr. burn-in (test of all functions for an hour) to ensure correct operation.

Note:  We do not repair units that have been disassembled and are in pieces;
units that have parts missing; or units that have obvious signs of physical abuse.

How this SignVideo/Studio video processor repair works:

1. In the message box below, give us the model # and serial number of the unit you'll be sending us for repair. Any details relating to the problem will also be helpful.

2. Select this repair service and read the agreement at the bottom of this page.

3. Pay for this repair charge through our checkout. At the checkout you also pay for the return shipping to your home. You are also responsible for paying the shipping charges when you send the video  processor to us.

4. After we have received your payment we will e-mail you the address in Lodi, OH where you should send the unit. (You will receive this email within a few hours after your order is processed)

5. Package your unit safely, be sure to include the power supply unit. Wrap the power supply separately from the processor, this helps avoid scratching the processor during shipping. Several layers of bubble wrap around the video processor are suggested. Use a heavy box about 12" x 12" x 8". (bubble wrap and packing boxes are available at Wal-Mart) Once the bubble wrapped unit is inside the box, there should be at least 2" space all around the unit. Fill any extra space with packing beads or crumpled newspapers. Please remember, during shipment the box may get turned upside down, bounced around and bumped. It's best to pack it well! Insurance is recommended.

6. Take the package to your carrier of choice. You are responsible for the cost of mailing us the unit.

7. When your unit arrives at TGrant Photo, you will receive an email confirming acceptance, along with the anticipated repair date for your unit. Depending on our workload, the repair process usually takes no more than 7-14 days.

Questions ???   Please contact our technician

Note: This listing is for repair of SignVideo or Studio1 Video processors. If you have a BVP-4 go here

Price: $149.95
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Equipment Service Agreement:

Repair Service Agreement for the above listed electronic equipment, hereinafter referred to as the "Unit".

We will repair and fully test your Unit, as outlined in the above repair description. Our repairs are guaranteed for a period of 90 days from receipt of your Unit. If you need to return your Unit under the warranty period you must contact us first to obtain an R/A number (see below) You must pay any shipping charges related to a warranty repair.

You can expect the repair to be completed and your Unit shipped back to you within approximately 14 business days* from the time we receive your Unit. *Depending on our workload, some repair times may vary. Seasonal volume or repairs requiring special parts may add additional time.

The TGrant Photo repair facility may repair your Unit or exchange it for a new or refurbished Unit of the same model. Please note that recovered, remanufactured, repaired and/or recycled parts may be used in connection with such repair.

TGrantPhoto provides the following 90 day limited warranty. This limited warranty extends only to the original purchaser of the Unit repair. A repaired Unit shipped to another address after original delivery does not qualify for return, refund or warranty service.

Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted repair product was purchased. The order number serves as your warranty number and must be retained. TGrantPhoto will offer no warranty service without this number.
TGrantPhoto  warrants this product and its parts against defects in materials or workmanship for 90 days labor and 90 days parts from the original ship date. During this period, TGrantPhoto  will repair or replace defective parts with new or reconditioned parts at TGrantPhoto's option, without charge to you.

All shipping fees both to and from TGrantPhoto during this 90-day period must be paid by the customer. All returns, both during the 90-day period, must be affected via the Procedures for Obtaining Warranty Service described below.
All original parts (parts installed by TGrantPhoto at the original equipment refurbish) replaced by TGrantPhoto  or its authorized service center, become the property of TGrantPhoto. Any after-market additions or modifications will not be warranted. The Unit owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
TGrantPhoto makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. TGrantPhoto  makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, TGrantPhoto  is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the repaired equipment. Under no circumstances shall TGrantPhoto be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of a similar reconditioned Unit.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.


Warranty Conditions
The above Limited Warranty is subject to the following conditions:
    This warranty extends only to the repaired Unit, serial number of which is attached to the completed repair order. It is effective only if the Unit repair was purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
    This warranty covers only normal use of the Unit. TGrantPhoto  shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized TGrantPhoto  representative; (iv) damages incurred through irresponsible use, including those resulting from improper servicing or other non-recommended practices.
    You must retain your bill of sale or other proof of purchase to receive warranty service.
    No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
    TGrantPhoto accepts no responsibility for any videotapes or any parts of any products returned for repair to TGrantPhoto .

 

Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by TGrantPhoto only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned Units must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your repaired Unit, please follow these procedures to obtain the service:
1. If the Unit must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by TGrantPhoto  technical support staff to ship your computer. TGrantPhoto  will not accept any shipments without a RMA number.
2. Pack the Unit in its original box or a well-protected box, as outlined in the Return Shipping Instructions. TGrantPhoto  will not be responsible for shipping damage/loss of any product outside the original 90-day TGrantPhoto warranty period. It is very important that you write the RMA number clearly on the outside of the package. Ship the Unit with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

TGrantPhoto Service Center,

RMA#____________

Box 444, Lodi, OH 44254

3. Upon receiving the Unit, TGrantPhoto will repair or replace Unit (at TGrantPhoto's discretion) and will ship it back to you within 3 weeks (dependent on parts availability) via USPS.
4. All shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After 90 Day Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible current labor charges, the current price of part(s) used in repair, abd the cost of shipping charges both to and from TGrant Photo.

Technical Support:
https://www.tgrantphoto.com/sales/index.php/content/contact

Customer Service:
TGrantPhoto.com  phone 330-391-0880 

WARRANTY EXCLUSIONS
TGrantPhoto does not offer technical support for any computer/DVD/HDD capture related issues. Technical support should be pursued through channels offered by the capture device's individual tech support. TGrantPhoto  accepts no liability for problems caused by after-market hardware modifications or additions. TGrantPhoto is not responsible for loss of video information or time, even with hardware failure. TGrantPhoto  is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. TGrantPhoto has the option of voiding the warranty if anyone other than a TGrantPhoto  technician attempts to service the product. TGrantPhoto  will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any Unit bought at TGrantPhoto . Under no circumstances will TGrantPhoto be responsible for any refund or remuneration exceeding the original purchase price of the repair service less any shipping fees. TGrantPhoto  will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. TGrantPhoto  makes every effort to make sure all information on our website is correct.

TGrantPhoto and www.tgpsales.com are in no way affiliated with, authorized, maintained, sponsored or endorsed by JVC Corp, Panasonic Corp., Sony Corp., Sanyo, Toshiba or Zenith or any of their affiliates or subsidiaries.

By checking "I agree" you agree to and accept the terms of this agreement.

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