We're open to serve you! ~ orders placed today require 7 days processing prior to shipping

Ordering and Shipping FAQs

We only ship to the USA. Orders from other countries will be canceled. We do not accept payments from banks or accounts outside the USA

After you place your order and payment is received, we begin processing your order.

Product orders - Unless otherwise noted, most products ship within 3-5 days after your order is placed. When your order ships you'll receive an email with the tracking number.

Repair orders - A few hours after your repair order is placed, you'll receive an email with shipping instructions. Please wait for the email before packaging your VCR.  After your VCR arrives at TGrant Photo, repairs take 3-4 weeks, depending on our workload. When your repaired unit ships back to you, you'll receive an email with the tracking number.

Shipping charges are based on actual item weight + weight of the container and packing materials + size of the packaged item. Sometimes a handling fee is charged to cover special wrapping & packing procedures.

To see your estimated shipping charges, add the product to your cart, then enter your state and zip code.

Packing: We pack very carefully. You can be sure that your purchase will be well cushioned and protected during it's journey.

Items shipped to another address after original delivery do not qualify for return or refund. An item that has been re-shipped voids any and all warranties.

Orders over $250 may require the signature of an adult (18+) when the package is delivered.

Your order ships via the carrier you selected during the checkout process. Items offering "free shipping" are only available for shipment to the lower 48 States.

Returns: Certain products may qualify for our 10 day return policy. Any return for a refund may be subject to a 15% - 25% restocking fee and original shipping charges. Customer pays return shipping charges and payment processing fees. Read our full return policy here

Canceling an Order: If you need to cancel an order prior to shipping, you must contact us immediately. If your order has not shipped, we usually can approve the cancellation. You will receive a refund, less your original payment processing fees. Refunds may take 5-7 days to process.

Do you sell VCRs elsewhere online?  No. We only sell VCRs through our own website www.tgrantphoto.com  When you purchase a Panasonic AG1980 directly from TGrant Photo you can rest assured that you're getting a completely refurbished, aligned and guaranteed VCR.