Return Policy
TGrant Photo Return Policies
General Policy
These are TGrantPhoto.com’s ("TGrantPhoto”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the TGrantPhoto.com & TGPSales.com website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting TGrantPhoto Customer Service through any of the methods provided at www.tgrantphoto.com/contact
Any return for a refund may be subject to a 15% restocking fee.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from TGrantPhoto.com or it's subsidiary TGPsales.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
Any product that is returned without all original packaging and accessories, including the manuals, cables, and all other items originally included with the product.
Any product that exhibits physical damage.
Out-of-Stock (Back-Order) Items
If TGrantPhoto no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) TGrantPhoto can send you a comparable replacement item, or 2) TGrantPhoto can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 10 days of the original invoice date, a full refund will be issued.
Quantity Purchases
While TGrantPhoto is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
Standard Return Policy
Return for refund within: 10 days
Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which TGrantPhoto states "This item may be returned for a replacement or refund within 10 days only") must be returned to TGrantPhoto within 10 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by TGrantPhoto, and not the mere issuance of an RMA.
Consumable Item -- Refund Only Return Policy
Return for refund within: 10 days (only if unopened)
Restocking Fee: Yes
This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which TGrantPhoto states "This item may be returned for a refund within 10 days only") must be returned to TGrantPhoto within 10 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by TGrantPhoto, and not the mere issuance of an RMA.
Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to TGrantPhoto being returned to you:
Consumable items that have been opened
Consumable items lacking the original packaging
Electronic Equipment Standard Return Policy
Return for refund within: 10 days
Restocking Fee: Yes
This is our Standard 10-Day Return Policy. All electronic equipment sold on TGrantPhoto are covered by this policy (unless stated otherwise) and must be returned to TGrantPhoto within 10 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by TGrantPhoto, and not the mere issuance of an RMA. TGrantPhoto will be not be responsible for the cost of return shipping; please contact TGrantPhoto's customer service department to obtain an RMA number and instructions regarding how to ship the product back to TGrantPhoto .
This policy includes (but is not limited to); DVD players, VCRs, LaserDisc Players, video processors.
NOTE: For all electronic equipment over $250, An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURSof the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by TGrantPhoto . After delivery, please read all included documentation regarding instalation and use of the equipment. If you need to return a product that was shipped via Large Item Delivery, please contact TGrantPhoto s customer service department to obtain instructions on how to return the product.
Any electronic equipment that is returned under this policy must be in the condition described in the TGrantPhoto original sales description & photos, in its original packaging with all original accessories and manuals. If the electronic equipment is missing the serial number or UPC bar code, the return will NOT be accepted by TGrant Photo. Any electronic equipment returned under this policy that is found to be damaged due to the customer’s neglect, abuse or misuse will NOT be accepted.
DVD/CD/VHS/Laserdisc Music and Movies
No Refunds
No Exchanges
No Replacements
No Returns
This is our DVD/CD/VHS/Laserdisc Music and Movies Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy.
Photography Equipment Standard Return Policy
Return for refund within: 10 days
Restocking Fee: Yes
This is our Standard 10-Day Return Policy. All photo equipment sold on TGrantPhoto are covered by this policy (unless stated otherwise) and must be returned to TGrantPhoto within 10 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by TGrantPhoto, and not the mere issuance of an RMA. TGrantPhoto will be not be responsible for the cost of return shipping; please contact TGrantPhoto's customer service department to obtain an RMA number and instructions regarding how to ship the product back to TGrantPhoto .
This policy includes (but is not limited to); cameras, lenses, flash units, photo lights, filters.
NOTE: For all photo equipment over $250, An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURS of the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by TGrantPhoto . After delivery, please read all included documentation regarding instalation and use of the equipment. If you need to return a product that was shipped via Large Item Delivery, please contact TGrantPhoto s customer service department to obtain instructions on how to return the product.
Any photo equipment that is returned under this policy must be in the condition described in the TGrantPhoto original sales description & photos, in its original packaging with all original accessories and manuals. If the photo equipment is missing the serial number or UPC bar code, the return will NOT be accepted by TGrant Photo. Any photo equipment returned under this policy that is found to be damaged due to the customer’s neglect, abuse or misuse will NOT be accepted.
"AS-IS" SALES RETURN POLICY -- NO REFUNDS/EXCHANGES/REPLACEMENTS
No Refunds
No Exchanges
No Replacements
No Returns
This is our AS-IS Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy.
"DOA" (Dead-on-Arrival) Products
If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately. Most DOA products (excluding software and consumables) can be returned for refund within ten (10) days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are given only in the case of non-functional products.
NO PRODUCT REPLACEMENTS WILL BE MADE.
Customer is responsible to pay shipping costs on all returned items.