TGrant Photo, LLC Return Policies
General Policy
These are TGrant Photo, LLC’s ("TGrantPhoto, LLC”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the TGrant Photo, LLC website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting TGrantPhoto, LLC Customer Service at https://www.tgrantphoto.com/helpdesk/
Any return for a refund may be subject to a 15% - 25% restocking fee and original shipping charges. Customer pays return shipping charges.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from TGrant Photo LLC
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
Any product that is returned without all original packaging and accessories, including the manuals, cables, and all other items originally included with the product.
Any product that exhibits physical damage. Any product with a damaged or torn warranty seal.
Any product which has been opened, used, or tampered with in any way which jeopardized TGrantPhoto's ability to remarket or resell the product. TGrantPhoto maintains full discretion in decisions regarding a products fitness for return.
Electronic Equipment Standard Return Policy
Return for refund within: 10 days
Restocking Fee: Yes
This is our Standard 10-Day Return Policy. All electronic equipment sold by TGrant Photo LLC are covered by this policy (unless stated otherwise) and must be returned to TGrantPhoto within 10 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by TGrant Photo LLC, and not the mere issuance of an RMA. TGrant Photo LLC will be not be responsible for the cost of return shipping; please contact TGrantPhoto's customer service department to obtain an RMA number and instructions regarding how to ship the product back to TGrant Photo LLC.
This policy includes (but is not limited to); DVD players, VCRs, LaserDisc Players, video processors.
NOTE: For all electronic equipment over $250, An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURS of the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by TGrant Photo LLC. After delivery, please read all included documentation regarding installation and proper use of the equipment. If you need to return a product that was shipped via Large Item Delivery, please contact TGrant Photo LLC's customer service department to obtain instructions on how to return the product.
IMPORTANT: All our VCRs and Video Processors are designed and tested for correct playback on TVs with video inputs. We do not guarantee that VCRs or Video Processors will work with computer capture cards. VHS tapes that have copyguard protection may not play back properly on some VCRs.
Any electronic equipment that is returned under this policy must be in the condition as described in the original TGrant Photo LLC sales description, in its original packaging with all original accessories and manuals. If the electronic equipment is missing the serial number or UPC bar code, the return will NOT be accepted by TGrant Photo LLC. Any electronic equipment returned under this policy that is found to be damaged due to the customer’s neglect, abuse or misuse will NOT be accepted.
Items shipped to another address after original delivery do not qualify for return or refund. An item that has been re-shipped voids any and all warranties.
Canceling an Order: If you need to cancel an order prior to shipping, you must contact us immediately. If your order has not shipped, we usually can approve the cancellation. You will receive a refund, less your original payment processing fees. Refunds may take 5-7 days to process.
By checking "I agree" you agree to and accept the terms of this return policy.
