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Panasonic AG1980 repair service for AG1980s never originally purchased from TGrant Photo or a TGP AG1980 older than 4 years

Panasonic AG-1980 - Repair Service for AG1980s never purchased from TGrant Photo

This repair service is for Panasonic AG1980s purchased elsewhere; or a TGP AG1980 older than 4 years; or a used TGrant Photo AG1980 purchased from another party. To receive one of our other discounted repairs, you must be the original purchaser of the AG1980 from TGrant Photo within the last 3 years. The shipping name and address must match your original TGP order number.

Due to a high volume of repairs, we now require reservations prior to ordering any Panasonic AG1980 repair.

Please contact Tom to reserve your repair.

 Repair turnaround time is currently 4-5 weeks after we receive your AG1980

3 day rush-repair available for an additional fee

Tom Grant will personally repair & refurbish your broken Panasonic AG-1980

"I have never had a repair made on any piece of equipment that was so well explained and professional as your company did.  Excellent service and I am very impressed!" - customer review

with over 25 years experience in audio-visual repairs,
Tom will thoroughly inspect, clean and repair your unit.

The most comprehensive AG-1980 repairs available anywhere!

90 day warranty* includes part & labor see terms below*

Jump to bottom of this page to purchase this repair

Customer testimonials about our repairs

How we repair Panasonic AG-1980 VCRs

THIS REPAIR WILL FIX THE FOLLOWING PROBLEMS:

  • VCR powers up but tape not accepted
  • jammed tape - your tape will be removed and returned to you
  • bad brakes; no rewind; tape won't go into play mode
  • dim or black front display
  • tape plays but; bad color; color worms; muddy picture; herringbone
  • power supply hiss
  • screeching noises during rewind

THIS REPAIR INCLUDES:

  • replacing bad capacitors and weak capacitors in the mainboard
  • replacing all bad SMD capacitors in the video board
  • Installation of our proprietary design K-Grip™ thread motor!
  • replacing all capacitors on the front "display" circuit board
  • alignment of the entire tape path while viewing results on waveform monitor
  • check head switching point and adjust if necessary
  • confirm correct placement of colors as seen on vectorscope
  • set video output to factory specifications
  • remove mechanism, inspect, repair or replace any bad parts. Lubricate mechanism parts.
  • disassemble sealed capstan bearings, inspect & lubricate.
  • disassemble video head drum motor, inspect video heads, clean and lubricate bearing
  • inspect tape guides for damage or cuts, replace or adjust as necessary
  • replace brake pads if necessary

WHAT IS NOT INCLUDED IN THIS REPAIR:

  • Replacing damaged or worn video heads is not included in this repair
  • concealed damages such as cracked circuit boards or damaged control panel are not included in the repair
  • units that have parts missing or have been partially disassembled
  • cosmetic damage, such as broken panels, bent metal covers.
  • replacement of worn/cracked pinch roller
  • replacement of damaged main circuit board
  • repair and/or alignment of record cicuitry
  • During this repair, Over 50+ weak, bad and good capacitors are replaced. However, every capacitor in the AG1980 is not replaced.

PLEASE READ THIS BEFORE YOU ORDER:

At the sole discretion of TGrant Photo, we reserve the right to refuse to repair any Panasonic AG1980 that we deem unacceptable. We do not repair units that have excessive wear; concealed damage; units that have parts missing; units that have obvious signs of physical abuse or have been disassembled and are in pieces. This repair does not include replacing bad or worn video heads, replacing bad pinch roller, replacing the front VFD display, or repairing any cosmetic or concealed damage.

Note: All repaired Panasonic AG1980s hold the California Prop 65 WARNING: Cancer and Reproductive Harm www.P65Warnings.ca.gov

ABOUT VIDEO HEADS:   Replacing broken or worn video heads is not included in this repair. When available, near-to-new replacement video heads cost $495 in addition to normal repair fees.  Before starting the repair process, we will inspect your VCR, including video heads and circuit boards, and if your AG-1980 is beyond the scope of this repair we will contact you with an estimate for the additional repairs. If at that point you decline the additional repairs you'll receive a refund, less a $145.95 diagnostic fee and return shipping charges.

Please note that recovered, remanufactured, repaired and/or recycled parts may be used in connection with such repair

 

HOW THE VCR REPAIR SERVICE WORKS:

1. In the message box below, give us the model # and serial number of the unit you'll be sending us for repair. Any details relating to the problem will also be helpful. We must have the serial number to successfully process your order.

2. Then read the repair agreement at the bottom of this page.

3. Add this repair service to your shopping cart and checkout. At the checkout you will also pay for the return shipping of the VCR to your home. You are also responsible for paying the shipping charges when you send the VCR to us.

4. About 2-3 hours after we have received your payment, we will e-mail you a "How to Ship us your VCR" email. This email contains the specific address in Lodi, OH where you should send the unit. Please be patient and do not ship your unit until you have received and read this "How to Ship" email. If your order is placed after normal business hours, you may receive the email the following day.

5. When your VCR arrives at TGrant Photo, you will receive an email confirming acceptance. Depending on our workload, the whole repair process usually takes about 4-5 weeks after we receive your VCR (expedited repair service is available for an extra charge)

6. When the repairs and testing are completed, your VCR will be carefully packed up for shipment back to you. You'll also receive a detailed repair report and a shipping tracking number.

All repairs must be pre-paid before shipping us your VCR. If you have any questions, or if you're unsure about needing an add-on (shown below) please contact us
Price: $1,595.95
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  • ($1.25)
  • ($429.95)
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Repair Service Agreement:

Repair Service Agreement for the above listed video tape recorder, hereinafter referred to as "the VCR".

TGrant Photo, LLC will repair and fully test your VCR, as outlined in the above repair description. Our repairs are guaranteed for a period of 90 days from receipt of your VCR. If you need to return your unit under the warranty period you must contact us first to obtain an R/A number (see below) You must pay any shipping charges related to a warranty repair.

You can expect the repair to be completed and your VCR shipped back to you within approximately 28 business days* from the time we receive your VCR. *Depending on our workload, some repair times may vary. Seasonal volume or repairs requiring special parts may add additional time.

The TGrant Photo, LLC repair facility may repair your VCR or exchange it for a new or refurbished VCR of the same model. Please note that recovered, remanufactured, repaired and/or recycled parts may be used in connection with such repair.

Important:  We do not repair units that have excessive wear; concealed damage; units that have parts missing; units that have obvious signs of physical abuse or have been disassembled and are in pieces. This repair does not include replacing bad or worn video heads, replacing bad pinch roller, or repairing any cosmetic or concealed damage. Before starting the repair process, we will inspect the VCR including video heads and circuit boards, and if the unit is beyond the scope of this repair we will contact you with an estimate for the additional repairs. If at that point you decline the additional repairs, or if the unit is found to be beyond repair, you'll receive a refund, less return shipping charges and a $124.95 diagnostic fee. The box that you use to ship us your VCR will not be returned. We use specially sized boxes when we ship back your VCR.

TGrant Photo LLC provides the following 90 day limited warranty. This limited warranty extends only to the original purchaser of the VCR repair. A repaired VCR shipped to another address after original delivery does not qualify for return, refund or warranty service. VCRs used in industrial or commercial applications are not covered by this warranty.

Video heads and capstan (motor) bearings are not covered under this limited warranty.

Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted repair product was purchased. The order number serves as your warranty number and must be retained. TGrant Photo LLC will offer no warranty service without this number.
TGrant Photo LLC warrants this product and its parts against defects in materials or workmanship for 90 days labor and 90 days parts from the original ship date. During this period, TGrant Photo LLC will repair or replace defective parts with new or reconditioned parts at TGrant Photo LLC's option, without charge to you. Damaged or badly worn video heads are not included under warranty.
All shipping fees both to and from TGrant Photo LLC during this 90-day period must be paid by the customer. All returns, both during the 90-day period, must be affected via the Procedures for Obtaining Warranty Service described below:
All original parts (parts installed by TGrant Photo LLC at the original equipment refurbish) replaced by TGrant Photo LLC or its authorized service center, become the property of TGrant Photo LLC. Any after-market additions or modifications will not be warranted. The VCR owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
TGrant Photo LLC makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this VCR other than as set forth below. TGrant Photo LLC makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, TGrant Photo LLC is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the repaired equipment. Under no circumstances shall TGrant Photo LLC be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the VCR repair service.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.


Warranty Conditions
The above Limited Warranty is subject to the following conditions:
    This warranty extends only to the repaired VCR, serial number of which is attached to the completed repair order. It is effective only if the VCR repair was purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
    This warranty covers only normal use of the VCR. VCRs used in industrial or commercial settings are not covered under this warranty. TGrant Photo LLC shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized TGrant Photo LLC  representative; (iv) damages incurred through irresponsible use, including those resulting from playing damaged videotapes, improper cleaning of video heads, or other non-recommended practices.
    You must retain your bill of sale or other proof of purchase to receive warranty service.
    No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
    TGrant Photo LLC accepts no responsibility for any videotapes or any parts of any products returned for repair to TGrant Photo LLC.

 

Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by TGrant Photo LLC only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned VCRs must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your repaired VCR, please follow these procedures to obtain the service:
1. If the VCR must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by TGrant Photo LLC technical support staff to ship your VCR. TGrant Photo LLC  will not accept any shipments without a RMA number.
2. Pack the VCR in its original box or a well-protected box, as outlined in the Return Shipping Instructions. TGrant Photo LLC will not be responsible for shipping damage/loss of any product outside the original 90-day TGrant Photo LLC warranty period. It is very important that you write the RMA number clearly on the outside of the package. Ship the VCR with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to the shipping address provided to you in the RMA from TGrant Photo LLC.

3. Upon receiving the VCR, TGrant Photo LLC will repair or replace VCR (at TGrant Photo LLC's discretion) and will ship it back to you within 4 weeks (dependent on parts availability) via USPS.

4. All shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After 90 Day Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible current labor charges, the current price of part(s) used in repair, and the cost of shipping charges both to and from TGrant Photo LLC.

Technical Support:
https://www.tgrantphoto.com/sales/index.php/content/contact

Customer Service:
TGrant Photo LLC  phone 330-391-0880 

WARRANTY EXCLUSIONS
TGrant Photo LLC does not offer technical support for any computer/DVD/HDD capture related issues. Technical support should be pursued through channels offered by the capture device's individual tech support. TGrant Photo LLC  accepts no liability for problems caused by after-market hardware modifications or additions. TGrant Photo LLC  is not responsible for loss of video information or time, even with hardware failure. TGrant Photo LLC is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. TGrant Photo LLC has the option of voiding the warranty if anyone other than a TGrant Photo LLC technician attempts to service the product. TGrant Photo LLC  will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any VCR bought at TGrant Photo LLC. Under no circumstances will TGrant Photo LLC be responsible for any refund or remuneration exceeding the original purchase price of the repair service less any shipping fees. TGrant Photo LLC will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. TGrant Photo LLC makes every effort to make sure all information on our website is correct.

TGrant Photo LLC and www.tgrantphoto.com are in no way affiliated with, authorized, maintained, sponsored or endorsed by JVC Corp, Panasonic Corp., Sony Corp., Sanyo, Curtis Mathes, Toshiba, Zenith or any of their affiliates or subsidiaries.

By checking "I agree" you agree to and accept the terms of this agreement.

Print Agreement

Panasonic AG-1980 VCR 90 Day Limited Warranty:

Panasonic AG-1980 VCR Limited Warranty Terms & Conditions

TGrant Photo, LLC provides the following limited warranty. This limited warranty extends only to the original purchaser. A VCR shipped to another address after original delivery does not qualify for return, refund or warranty service.
Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. TGrant Photo, LLC will offer no warranty service without this number.
TGrant Photo, LLC warrants this product and its parts against defects in materials or workmanship for 90 days labor and 90 days parts from the original ship date. During this period, TGrant Photo, LLC will repair or replace defective parts with new or reconditioned parts at TGrant Photo, LLC's option, without charge to you.

WARNING Cancer and Reproductive Harm www.P65Warnings.ca.gov

All shipping fees both to and from TGrant Photo, LLC during this 90-day period must be paid by the customer. All returns during the 90-day period, must be affected via the Procedures for Obtaining Warranty Service described below.
All original parts (parts installed by TGrant Photo, LLC at the original VCR refurbish) replaced by TGrant Photo, LLC  or its authorized service center, become the property of TGrantPhoto, LLC. Any after-market additions or modifications will not be warranted. The VCR owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
TGrant Photo, LLC makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this VCR other than as set forth below. TGrant Photo, LLC  makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, TGrant Photo, LLC is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the VCR. Under no circumstances shall TGrantPhoto, LLC be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the Panasonic AG-1980.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions
The above Limited Warranty is subject to the following conditions:
    This warranty extends only to Panasonic AG-1980 VCRs distributed and/or sold by TGrant Photo, LLC. It is effective only if the Panasonic AG-1980 was purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
    This warranty covers only normal use of the Panasonic AG-1980. TGrant Photo, LLC  shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized TGrant Photo, LLC  representative; (iv) damages incurred through irresponsible use, including those resulting from playing damaged videotapes, improper cleaning of video heads, or other non-recommended practices. Damaged or worn video heads are not covered under this warranty.
    You must retain your bill of sale or other proof of purchase to receive warranty service.
    No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
    TGrant Photo, LLC accepts no responsibility for any videotapes or any parts of any products returned for repair to TGrant Photo, LLC.

 

Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by TGrant Photo, LLC only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned VCRs must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your Panasonic AG-1980, please follow these procedures to obtain the service:
1. If the VCR must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Contact a TGrant Photo, LLC customer Service agent using our website contact page. Please follow the instructions given by TGrant Photo, LLC technical support staff to ship us your VCR. TGrant Photo, LLC will not accept any shipments without a RMA number.
2. After you receive the RMA email from TGrant Photo, LLC, pack the VCR in its original box or a well-protected box, as outlined in the Return Shipping Instructions. TGrant Photo, LLC will not be responsible for shipping damage/loss of any product outside the original 90-day TGrant Photo, LLC warranty period. It is very important that you write the RMA number clearly on the outside of the package. Ship the VCR with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to the address specified in the RMA email that you received.

3. Upon receiving the VCR, TGrant Photo, LLC will repair or replace your Panasonic AG-1980 (at TGrant Photo, LLC's discretion) and will ship it back to you within 4 weeks (dependent on parts availability) via UPS

4. All shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After 90 Day Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current labor charges ($95 per hour if not under warranty), and the current price of part(s) used in repair.

Technical Support:
https://www.tgrantphoto.com/sales/index.php/content/contact

Customer Service:
TGrant Photo, LLC  phone 330-391-0880

WARRANTY EXCLUSIONS
TGrant Photo, LLC  does not offer technical support for any computer capture related issues. Technical support should be pursued through channels offered by the computer's individual tech support. TGrant Photo, LLC accepts no liability for problems caused by after-market hardware modifications or additions. TGrant Photo, LLC  is not responsible for giving any technical support concerning the installation of computer capture hardware/software or video-to-HDMI converters. TGrant Photo, LLC is not responsible for loss of video information or time, even with hardware failure. TGrant Photo, LLC  is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. TGrant Photo, LLC has the option of voiding the warranty if any one other than a TGrant Photo, LLC  technician attempts to service the product. TGrant Photo, LLC  will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any VCR bought at TGrant Photo, LLC. Under no circumstances will TGrant Photo, LLC be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. TGrant Photo, LLC  will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. TGrant Photo, LLC makes every effort to make sure all information on our website is correct.

By checking "I agree" you agree to and accept the terms of this agreement.

Print Agreement
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